Domestic Shipping (South Africa)
Orders are shipped via [YOUR COURIER PARTNER] and typically arrive within [X–Y business days] of dispatch. Shipping costs are calculated at checkout based on your delivery address and order size.
Someone of legal drinking age must be present to sign for and accept delivery. We reserve the right to request ID on delivery.
International Export
We proudly export globally. International orders may take [X–Y business days/weeks] depending on destination, and are subject to that country's import duties, taxes, and alcohol import regulations — these are the responsibility of the buyer. Some countries restrict or prohibit the import of alcohol; please confirm your local regulations before ordering. We are not responsible for shipments seized or delayed by customs.
Wholesale, Bulk & Hospitality Orders
Large orders for retailers, restaurants, hotels, and events are handled separately from standard checkout — get in touch through the Cellar Door form for a wholesale quote and delivery schedule.
Returns & Refunds
Because our products are consumable, we're unable to accept returns on opened bottles or products that have left the original, sealed packaging, except where the product itself was faulty or damaged.
If your order arrives damaged, incorrect, or faulty:
- Contact us within [X days] of delivery at [YOUR CONTACT EMAIL]
- Include your order number and a photo of the damaged item/packaging
- We'll arrange a replacement or refund once the issue is confirmed
Personally branded and bespoke bottles (weddings, anniversaries, corporate gifting) are made to order and are non-refundable once production has started, except where faulty.
Order Cancellations
You may cancel an order before it ships by contacting us at [YOUR CONTACT EMAIL]. Once an order has shipped, our standard returns policy above applies.
Contact Us
Questions about a delivery or an existing order? Reach us at [YOUR CONTACT EMAIL] or through the Cellar Door form.